Question 1

What does “Unlimited” usage mean?

Accepted Answer

Unlimited means everyday internet use isn’t capped—e.g., streaming, video calls, gaming, and browsing. Abnormal or abusive use may be subject to terms and a fair use policy.

Question 2

How does installation work and how long does it take?

Accepted Answer

We install on-site where needed, or guide you via remote support. Most setups are completed within a few business days of ordering.

Question 3

Is a router included, or can I use my own?

Accepted Answer

We offer a router/rental router that supports your plan speed. You can use your own if it supports the required standards and speeds.

Question 4

Do you offer a static IP and IPv6?

Accepted Answer

Yes—static IPv4 is available as an add-on, and IPv6 is available where infrastructure allows. Ideal for remote access, servers, and specialized services.

Question 5

Can I open ports (port forwarding), and what about CGNAT?

Accepted Answer

Yes—configure port forwarding in your router or with our help. If your line uses CGNAT (Carrier-Grade NAT), you typically need a static IPv4 to open ports to the internet.

Question 6

How can I improve Wi-Fi coverage at home or the office?

Accepted Answer

Place the router correctly, use Ethernet where possible, and add mesh nodes/access points. We can advise and supply suitable solutions.

Question 7

Is there a contract term, and are there hidden fees?

Accepted Answer

No hidden fees. Contract terms are optional; longer terms may lower the monthly price. All prices and terms are shown before you confirm your order.

Question 8

What happens if the internet goes down, and what are your support hours?

Accepted Answer

We monitor our network and respond quickly. Home support is provided during business hours (with urgent cases handled outside hours). Businesses can get 24/7 response and defined SLAs via a service agreement.

Services

Complete solution for home and business networks

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